Rover Repair Request

Let us know which rovers need repair and we'll organise getting them fixed.

Repair Information

Name
Email
Phone
School / Organisation
Rovers for Repair
Add a separate entry per rover. Specific issue descriptions help us diagnose faster and avoid sending rovers back unfixed.

Rover 1
Serial Number
The number printed on the underside of the Rover. Numbers only.

Issue
Be specific about what's wrong, when it happens, and what you've already tried. 0/20

+Add another rover

Return Address
Street Address
Suburb
State
Select: New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Northern Territory, Australian Capital Territory
Postcode

I understand that rover repairs within the standard 1-year warranty period are covered at no cost for manufacturing defects. Repairs outside the warranty period, or for damage caused by misuse, intentional damage, or neglect, are subject to a $50 service fee plus the cost of replacement parts. Micromelon reserves the right to assess the rover and provide a quote before proceeding with any chargeable repairs.

Submit Repair Request

Finding your serial number

Flip the rover over. The serial number is printed on the sticker on the underside, next to the barcode. Don't use the ID shown on the rover's screen, it's different.

How it works

1. Submit your request
   Fill in the form with your rover details and the issues you're experiencing.
2. Receive confirmation
   You'll receive a confirmation email acknowledging your repair request.
3. Return Order PDF
   We'll email you a Return Order PDF with instructions on how and where to ship your rover.
4. We repair your rovers
   Repairs normally take 1–2 weeks. If your rovers are out of warranty, you'll receive a quote before we proceed.
5. Repaired & on its way
   Once repairs are complete, you'll receive an email letting you know your rover is on its way back.